Live Chat Media https://livechatmedia.com Increase Sales & Get New Leads Tue, 26 Jun 2018 18:30:28 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.5 https://livechatmedia.com/wp-content/uploads/2018/04/cropped-Ico-32x32.png Live Chat Media https://livechatmedia.com 32 32 SOFTWARE AFFILIATE PROGRAMS https://livechatmedia.com/live-chat-agents-answer-questions-2/ https://livechatmedia.com/live-chat-agents-answer-questions-2/#comments Thu, 24 May 2018 22:26:08 +0000 http://livechatmedia.com/?p=5162

An affiliate software program simultaneously works with the lead software program for combined synergies which benefit both developers. Big companies are tapping into affiliate marketing techniques to significantly increase their revenues. These platforms are performance based with affiliate programs generating revenues to the extent of their visitor influence and conversion ratios.

 

Affiliate programs keep you informed and up to date on what you can find in the market and the products that need promotions in order to sell quickly. This makes it easy for your company to partner with the most relevant and productive vendors. The ever growing complexity of markets has resulted to the need for Software Affiliate Programs for your website visitors that give them easy access to other top players in the target industry.

 

Software affiliate programs have reached a tipping point of adoption, affiliates easily earn their commissions by connecting the merchant marketers to an affiliate network. Affiliate programs avail the right tools for a company to focus on the objectives and outcomes of its marketing campaigns. Software Affiliate Programs features include:

  • Deep linking- the affiliate programs helps you create affiliate links that directly redirects the visitor to the product page. This enhances conversion rates and therefore increased revenues thereon.
  • Comprehensive reporting- a detailed report is easily generated that precisely reflects your links, conversion rates, earnings and or refunds and the geo-locations of visitors.
  • Discounted opportunities- discounting commissions through promotion vendors is a sure way of attracting more customers and increasing your conversion ratios.
  • Flexible payment options- affiliate programs offer flexible payment options to subscribers. Payment is possible via PayPal, Visa Card and MasterCard alike once the minimum transfer balance has been attained.
  • Localized shopping carts- the most suitable market entry strategy is getting conversant with the geo-targeted shopping carts that aims at tapping into newer markets independently.
  • 24/7 Dedicated support- the affiliate team works around the clock to ensure absolute support for visitors via email or live chat. The response is of absolute precision from a real person.

Starting your own affiliate program is an easy, safe and fast way of increasing your sales and gyrate your profits.

  • An affiliate program is an automated advertising program that will automatically generate your sales programs, affiliate registrations and keep you up to date on what improvements should be made.
  • Payment as you earn, this ensures that commissions are only paid once sales are realized. Your company therefore doesn’t run the risk of going bankrupt should it fail to realize any sale.
  • Better engine search placement- your affiliates will backlink your product pages for enhanced search in the preferred links. More traffic is consequently generated in the process.
  • Your company will only purchase advertisements that works by analyzing affiliate data to identify the most appropriate advertising platforms.

 

It sounds so good to be true. But sitting on the bench doesn’t generate a single dime for your company. Live Chat Media Productions Inc. is looking forward to help your company generate more revenue by adopting Software Affiliate Programs.

]]>
https://livechatmedia.com/live-chat-agents-answer-questions-2/feed/ 291
LIVE CHAT AGENTS ANSWER QUESTIONS https://livechatmedia.com/live-chat-agents-answer-questions-3/ https://livechatmedia.com/live-chat-agents-answer-questions-3/#comments Wed, 23 May 2018 22:28:02 +0000 http://livechatmedia.com/?p=5161

Spending a good amount of resources, money and time to build your website and make it look awesome to your potential customers. Then they came and fill the shopping carts with lots of items, the sales realizable, must be skyrocketing in your mind, but that is not the case- they abandon the carts and walk away. They walk to the next online store never to return. You are devastated and somehow angry with their action. It happens, quite often. Sadly, it is your problem that they abandoned your website because of your failure to do that which you ought to have done.

  • Presented with unexpected costs – a study by Ecommerce University suggest that presenting customers with unexpected costs was the main reason behind website abandonment. 56% of purchases said that there is no need of continuing with a purchase when the prices were so much inflated with high shipping costs as well.
  • Crashed websites or slow loading of pages– some of the websites crashed in the middle of processing a purchase and the customer lost all data that was crucial to them. This makes it impossible to do a purchase or worse off to trust that website that they will complete your purchase by shipping the goods safely to your location. In some instances, visitors will swiftly abandon your website when it takes a century to load a single webpage. It is frustrating to spend a whole day trying to complete a purchase process.
  • Lack of payment options– online shoppers are comfortable and happy when your website has a variety of payment options. So when you only give the option of paying via PayPal yet they are ready and willing to pay via MasterCard or Visa, they will ditch your website without any hesitation.
  • Security issues– 17% of shoppers are too concerned with the security measures your website has in place. Any shopper who feels that their credit card information will be compromised will simply bring the shopping expedition to an abrupt. Failure to consistently assure them of your security measures by frequently displaying security logos on your pages will even worsen the situation.
  • Non-user Friendly – is your site easy to navigate? Does your site enhance user experience? If your answers are all ‘NO’ then you are part of the problem. A website that is way too complicated to navigate through sends away customers. Customers should not get frustrated when using your website.
  • Graphics and words that are not effective- using complex words on your website is a sure turnoff. If your graphics and words fail to describe your ideal company then your visitors are in the wrong place.
  • Insufficient information- how much information about a particular product are you giving your customers? Whenever your give your customers information that is false or that is likely to mislead them, then don’t expect them back to your site in future.
  • Complicate checkout process- customers will be annoyed when the checkout process is complicated and repetitive in natured. Make it simple but effect.
]]>
https://livechatmedia.com/live-chat-agents-answer-questions-3/feed/ 48
WATCH YOUR ONLINE VISITORS SCROLL YOUR WEBSITE LIVE! https://livechatmedia.com/watch-your-online-visitors-scroll-your-website-live-2/ https://livechatmedia.com/watch-your-online-visitors-scroll-your-website-live-2/#comments Sun, 20 May 2018 20:05:17 +0000 http://livechatmedia.com/?p=6029

Innovative technology adopted by Live Chat Media Productions Inc. will help your company efficiently monitor and track your website activities. Clickview &Timeline software allows you to view your website visitors in real time. This is achieved by periodic glancing of their mouse activity as they manipulate through your website contents. Individual visitor activity is separately recorded for easier monitoring.

Clickview& Timeline software is a one-time low fee of just $98.95/domain with no contractual obligation whatsoever. You can only see some or all of your online visitors once a genuine license is installed dated. It is easy to monitor a selected customer in real time by clicking on the Camera button on the visitor description item. The software will help the company measure customer satisfaction and spot loopholes present on the website.

Clickview & Timeline software is customer privacy compliant. It is designed not to take a customer’s credit card information when filling payment forms. Instead ****** signs will appear when the website visitor will be filling the forms. Some of the unique features the software has include:

  • IP address
  • URL referral
  • Recent activity page visited
  • Arrival time and duration of visit
  • Search keyword

These features are essential to the company as it will help them project the likely product or service a customer may be in need of. It will also help them know if there is higher demand for a particular product they offer by customers search activity. The company will also be able to notice the technical problems their software might have so they can do rectifications for future customers.

Clickview &Timeline software has numerous benefits that the company will appreciate. The advantages derived from its use include:

  • You are able to identify visitor’s website usability
  • You are able to monitor the activities of your website visitors
  • Tracking of website traffic
  • Monitoring the most searched product or service
  • Visitor-customer conversion rate can be monitored using the payment forms filled
  • Spot loopholes and consider periodic website maintenance, easier navigation and betterment.

Clickview& Timeline is also essential in monitoring the effectiveness of a company’s online marketing campaigns. If well implemented, the company can build and improve on user experience. It is possible for the company to identify what works and what does not work for them. For instance increased online search for a product can indicate increased consumer demand, little or zero search for an item shows that the product has limited market prospects. It is therefore important for the company to focus on the highly searched products after the monitoring.

A license is immediately sent to a customer upon the purchase of the software to ensure complete monopoly and ownership. Once installed you can connect to your website and click the camera button to view customer activities.

Before engaging in your next online marketing campaign, know what’s really working and what’s not by getting your Clickview & Timeline software set up on our domain.  Installation takes literally minutes to get started.  Purchase it now https://livechatmedia.com/ClickviewAndTimeline_pricing .  Let Live Chat Media Productions Inc. help set off that next campaign with a bang, while providing “Solutions that bring Your Marketing Massage to Life”.

]]>
https://livechatmedia.com/watch-your-online-visitors-scroll-your-website-live-2/feed/ 71
5 ADVANTAGES OF HIRING LIVE CHAT MEDIA AGENTS https://livechatmedia.com/choosing-the-right-virtual-spokesperson-4/ https://livechatmedia.com/choosing-the-right-virtual-spokesperson-4/#comments Thu, 10 May 2018 09:50:03 +0000 http://livechatmedia.com/?p=5212

With the advent of the internet, ecommerce has been booming and people now enjoy the benefits of getting whatever goods and services they need from the internet. Online shopping has grown in popularity as people’s lifestyles these days are busier than they use to be. As a result, online stores have to improve their customer relation services and one way of doing this is to hire a Live Chat Media Agent.

Advantages of Hiring Live Chat Media Agents

Below are 5 advantages in hiring Live Chat Media Agents who can chat live with your clients.

  1. People who transact business online do so because they are busy. If ever they make inquiries, they want their queries to be answered right away in the right manner. Some web sites instruct clients to send their questions through email or make a phone call. However, many clients prefer to have the answer fast. The best solution is to have Live Chat Media Agents. These people will be able to provide answers for customers’ queries and complaints in a speedy manner.

  2. Customers are expected to ask follow up questions. Only live agents can give them the best and reliable answers. Computers that give auto responses cannot be used for this purpose. Customers want clear explanations and if they are not satisfied with the answer, they throw another question again. By having Live Chat Media Agents to deal with them, customers will find full satisfaction and will continue to do business with the web site.

  3. Live Chat Media Agents can easily reach out to customers. Nothing can replace a human touch, even on online communication. The way a human being responds to questions is entirely different from the way an auto responder works. Using computers will present the possibility of giving wrong answers to specific questions. Despite the technological advancements in communication, a computer cannot answer a specific question correctly especially when the answer to that question is not part of the program.

  4. Live Chat Media Agents can attract more customers and give you an edge over your competitors. Customers want to talk with people. One way of showing that you value them is by providing them with the best customer service and this is only possible if you let other human beings provide answers to their needs. In addition, Live Chat Media Agents can propose problem solutions that require common sense rather than the technical solution listed by the company.

  5. Hiring Live Chat Media Agents will assure you of 24 hours service, 7 days a week because human beings seldom malfunction the way computers do. If one agent is sick, there are always a full staff of agents to over and handle your chats. As a result, our company can offer uninterrupted service to all your clients, any day or any time of the day. Moreover, Live Chat Media Agents can answer several queries simultaneously. Speedy thinking and fast typing skills will enable one agent to entertain multiple customers at the same time.

If you want to give guaranteed and full customer satisfaction, hire Live Chat Media Productions Inc. Chat Centre to handle professional customer support on your website. Our rates are reasonable and very affordable which start at $29.95/month, NO CONTRACT. Atwww.livechatmedia.com our highly skilled and professional agents are confident, competitive and know how good customer relation works. So, what are you waiting for? Experience ultimate live chat support for your business today and visit us at https://livechatmedia.com/agent_pricingNOW!

]]>
https://livechatmedia.com/choosing-the-right-virtual-spokesperson-4/feed/ 49
7 TOP REASONS WHY USE LIVE CHAT MEDIA SPOKESPERSON FOR MARKETING https://livechatmedia.com/7-top-reasons-why-use-live-chat-media-spokesperson-for-marketing/ https://livechatmedia.com/7-top-reasons-why-use-live-chat-media-spokesperson-for-marketing/#comments Thu, 22 Feb 2018 09:51:00 +0000 http://livechatmedia.com/?p=5213

Attracting visitors to spend more time on your website to take a look at your products, and reading your content requires effort and ingenuity. There are many strategies to market your website and one of them is to use a Live Chat Media Virtual Spokesperson. This person is a professional actor or actress who introduces your website to its audience LIVE. When your online visitor opens the page, a live person delivers a short summary about the website.

Here are some reasons why using a Live Chat Media Virtual Spokesperson has become very popular.

  1. Live Chat Media Virtual Spokesperson is used to give information about the website to visitors. They give life to the website in the sense that can be seen and heard. The fact that they are professional actors & actresses grabs the attention of the visitors as they know how to deliver the messages with just the right amount of enthusiasm making your online visitor to stay on your web site until the spokesperson has finished talking.

  2. One way of making your website rank higher is by finding a way to hold the attention of the visitors and convert them into a customer. A Live Chat Media Virtual Spokesperson is trained to do just this. In their shows, they try their best to keep their audience interested and they apply these skills and experiences as the presenter of your web site.

  3. Through the presentations of the Live Chat Media Virtual Spokesperson, people become aware of your products and brand and as a result, they will get your most important message ypo weant trelayed aboiut your website. By knowing this they will now click an advertisement or make a purchase. These actions bring revenues to your web site.

  4. Aside from bringing live messages to website visitors, Live Chat Media Virtual Spokespersons are also available to answer questions about your business and products. They serve as the voice of on your web site. Through their services, your customers will have a unique experience because not all website owners can afford to hire these people to promote their websites.

  5. These actors and actresses can also be used in email messages. A few seconds after a person opens your web site or email, a Live Chat Media Spokesperson moves in and starts talking about your website and your product. They talk in a lively and convincing manner that can easily convince visitors to check the site, read its contents, and buy its products.

  6. Sites that sell products use a Live Chat Media Spokesperson to demonstrate their products. The demonstration will show how a product is operated and used. As they talk, they show people what to do. Customers who want to buy appliances and other electronic devices prefer to see these demonstrations before buying the product.

  7. Using a live person to talk to your visitors helps make your site more credible. People tend to have stronger impressions when a fellow human being talks about an item or product. Reading the content is not as active as seeing and listening to a speaker.

Give your pages a human face by using Live Chat Media Spokespersonto greet and talk to people who visit your site. We can guarantee that all our spokespersons are highly trained and very professional in dealing with your customers’ concerns. Our 150 qualified actors and actresses can provide 100% effectiveness in getting your messages across. So, don’t let your web site be left behind from what’s in on the E-Commerce world. Contact www.livechatmedia.com now for more details and information.

]]>
https://livechatmedia.com/7-top-reasons-why-use-live-chat-media-spokesperson-for-marketing/feed/ 59
4 VITAL USES OF CLICKVIEW & TIMELINE SOFTWARE (WEBSITE ANALYTICS) https://livechatmedia.com/4-vital-uses-of-clickview-timeline-software-website-analytics/ https://livechatmedia.com/4-vital-uses-of-clickview-timeline-software-website-analytics/#comments Fri, 02 Feb 2018 09:56:29 +0000 http://livechatmedia.com/?p=5225

People build websites for many purposes such as advertising or selling products, and sharing information and knowledge. In order to do this, their websites must perform well first by attracting more traffic. Traffic refers to the number of people who visit the site and read its contents. The number of traffic and the length of time that people stay on your website is determined using Clickview & Timeline Software (Website Analytics). See your website through the eyes of your visitor’s it’s the only unique software of its kind. If you like Google Analytics you’ll definitely like this. See a demo of how it works: a customer in real time https://livechatmedia.com/ClickviewAndTimeline_Demo
Here are the 4 most vital uses of Clickview & Timeline Software (Website Analytics).
1. Clickview & Timeline Software (Website Analytics) will show you what words are being searched by your visitors, how many look for them, and whether they return to look for information about those keywords. Knowing what words are trending as popular will aid you in coming up with content that are rich in these keywords. Because your content has these keywords, there is a big possibility for your website to be easily found by people searching for those keywords. This is one use of the Clickview & Timeline Software (Website Analytics).

2. Another important use of this software is to identify your visitors or readers. The Clickview & Timeline Software (Website Analytics) will help you categorize your readers and create a general picture of the traffic. This information will guide you in your choice of content for your website, the topics that will appeal to majority of your audience, and products that they will most likely buy. You can easily have your target audience. Once you know who they are, you can easily meet their needs and wants and give them full satisfaction.
3. Maintaining website costs money but there are areas that contributes nothing to the popularity of your website. For instance, you use several social networks and pay some people to make comments, participate in forums, and create fan pages when in fact, the social network does not bring any visitor to your site. Using the Clickview & Timeline Software (Website Analytics), you will be able to see what social media network must be weeded out because they are just like white elephants. You spend for them but they have no use to you.

4. Another use of the Clickview & Timeline Software (Website Analytics) is determining the ranking of your pages. In order to monetize or earn from your pages, they must appear on the first page of major search engines. The software will show you your page rank. This information will help you discover if you need to exert more efforts optimizing your pages so that your ranking will go up.
In short, the Clickview & Timeline Software (Website Analytics) serves as the window through which you can see how your page is faring. As a result, you can do what is necessary to be able to land at the first page of search engines. If you are a builder of a website, Clickview & Timeline Software (Website Analytics) will provide you with data needed to optimize your pages. To get more of satisfaction guaranteed web analytics services trust only the proven and undisputed name in IT services such as livechatmedia.com to experience total and accurate web traffic monitoring for a one-time of $98.95/per domain, and the Clickview and Timeline software will belong to you. Please visit https://livechatmedia.com/ClickviewAndTimeline_pricing to order now.

]]>
https://livechatmedia.com/4-vital-uses-of-clickview-timeline-software-website-analytics/feed/ 42
BENEFITS OF LIVE CHAT https://livechatmedia.com/choosing-the-right-virtual-spokesperson-3/ https://livechatmedia.com/choosing-the-right-virtual-spokesperson-3/#comments Sat, 20 Jan 2018 23:36:15 +0000 http://livechatmedia.com/?p=5206

The future of business “customer service” operations and equipment greatly lies on Live Chat support. Live Chat Media Productions Inc. offers 5 different “Live Chat” packages that guarantees several benefits if correctly implemented. “Live Chat” software was among the top customer support and feedback applications present in the market seven years ago. Some of the key benefits associated with Live Chat support includes:
A) Customer Satisfaction- There is instant communication and feedback when “Live Chat software” is involved. Customers’ needs and questions are responded to with absolute precision. Customers have attested to the high level of satisfaction derived from Live Chat support due to the immediacy. According to ATG Global Consumer Trend Study, 90% of customers consider Live Chat to be very helpful. 72% of interviewed customers congratulated Live Chat agents for their excellent and experienced customer service.

B) Increased Sales- With the ever increasing cross-border businesses, “Live Chat” assist many companies that do business overseas. Customers through that use “Live Chat” can inquire and place orders online if there is a viable live support system. Anderson Consulting poll concluded that almost 82% of online customers said they would purchase in bulk if there was an efficient live support system available. An e-marketer survey also reported that about 77% of online customers would return to a website that supported Live Chat.

C) Reduced Expenses- Live support is a cheaper alternative to phone calls and emails. It also reduces costs as the Live Chat software can be used on any computer. Therefore reducing the need of contact centre’s and equipment as agents can also work from home if needed. Live Chat software, also allows agents to simultaneously handle multiple chats.

D) Higher competitive Edge over Rivals- Competitors are just a click away. They may be offering better services than you do but the immediacy and prompt response associated with live support systems gives you an ultimate edge over them. It creates the differentiation point between two or more companies in the same industry. Studies show that Live Chat is likely to put a company 67% ahead of their competitors. A report by E-Marketer found that 20% of Live Chat respondents did 77% of their holiday shopping online. This means that only 25% goes to the manual shopping and therefore gives a company a better competitive advantage.

E) Response to Customer Needs- Companies with Live Chat implemented is able to track the specific needs of a customer through the detailed transcript that they receive once the chat has been completed. He can then use the transcript to ensure that the customer receives quality service and that his/her needs are responded to accordingly. Customer pain points are also tapped and can be turned to sale opportunities to increase sales. In doing so, the company’s reputation increases and is more likely to realize improved revenues as customers are likely to return for additional services. Companies can also get the chance to improve on their products and services following the customer recommendations.
Live Chat Media Productions Inc. has 5 “Live Chat” software packages available:
You Provide Your Own Live Chat Support:
1) Live Chat Media Agent Bronze Package: For $29.95 a month and includes 1 Agent License. This package is very popular among small businesses.

2) Live Chat Media Agent Silver Package: Designed for those companies with Call Centre’s or businesses that want to provide their own support. Starts at $80.00/month, includes 4 Agent Licenses. Each additional license is $29.95/month.
Our Live Chat Media Agents Provide the Support for You:
1) Live Chat Media Agent Gold Package: For $150/month + you pay per chat. This is our most popular package and ensures there is always someone there to collect the leads coming from your online traffic. We provide support from 7am-11pm EST 7 days a week, 365 days a year.

2) Live Chat Media Agent Platinum Package: We provide the support 24 hours a day’s 7 days a week and 365 days a year. Includes 300 Chats for FREE each month. Call us for pricing and details.

3) Live Chat Media Agent Diamond Package: We provide the full support on your website 24 hours a day’s 7 days a week and 365 days a year. Unlimited chats and support each month.

At Live Chat Media Productions Inc. we offer:
• No Special hardware needed to get started
• Be up and running within minutes
• 15 day Free Trial
• No Contract and
• No Obligation
With each of Live Chat Media Productions Inc. packages, we offer you an opportunity to get the conversation started by displaying unlimited full colour products and services including text at the bottom of the chat box. It’s like a moving billboard.
Start collecting leads like you never have before!!! Increase sales and make your website start working for you!!! To sign up contact us here at https://livechatmedia.com/agent_pricing. Remember at Live Chat Media Productions Inc., we provide “Solutions that Bring Your Marketing Message to Life”.

]]>
https://livechatmedia.com/choosing-the-right-virtual-spokesperson-3/feed/ 51
KIJIJI AD POSTING BE FOUND ON TOP https://livechatmedia.com/kijiji-ad-posting-be-found-on-top/ https://livechatmedia.com/kijiji-ad-posting-be-found-on-top/#comments Mon, 15 Jan 2018 23:33:35 +0000 http://livechatmedia.com/?p=5204

Live Chat Media Productions Inc. posts online classifieds advertisements for companies on Kijiji.ca. Kijiji.ca advertising is important as it ensures that a company’s target market is reached within Canada and the products and services they offer are made known to the general public looking for their services online.

Live Chat Media Productions Inc. Kijiji Ad Posting Department ensures that adequate online marketing strategies are incorporated. Online purchasers are likely to respond to the advertisements positively thus leading to higher returns for the company and bringing traffic to their website. The department will post 3-4 posts a day keeping your company at the top of the classified website under the appropriate classified section and category. It costs $250 per month for kijiji ad posting.  This is an economically reasonable figure given that your company is more likely to realize the increased revenues due to this approach.

Another approach done by the Live Chat Media Productions Inc. Kijiji Ad Posting Department is, humor. Humor incorporated at times in the ad goes a long way. Customers are likely to open up more and become more trusting when attention to humorous ads are brought forward as they contemplate on buying the product or service. Attractive pictures used can also enhance the company’s credibility in the market. Classified advertisements also explain, serve current and future customer needs as they are updated more often to match market trends.

Kijiji Ads has several benefits to any company. They include:

  • Increased Sales- It gives the chance to explain products and services adding as cheaper more economical way of being found online instead of using expensive forms Google adverts. Purchasers tend to buy products online that they know and feel well informed about. The slideshows, videos and photo galleries in classified advertisements helps the customer to understand the nature of services and products offered by a customer.

 

  • Provides an extension of Advertising- Phone numbers, addresses and websites are used in ads for potential buyers who wish to physically contact an advertiser when they are interested in doing business with you.

 

  • Internet Presence and Global Competition- Many companies are taking to classified advertisements since Canada’s new anti spam law took effect July 1st

 

Kijiji advertisements strengthens an advertisers online presence by allowing them to be seen many times during the day when potential customers may be online searching for their products or services, resulting in a higher rate of returns.

Live Chat Media Productions Inc. Kijiji Ad Posting Department helps increase website traffic and ensures all your marketing objectives are met. We are aimed at promoting your products locally and therefore giving you a better competitive advantage over your competitors present in the market. We ensure that you’re seen online, by using the right words, and creating a plan of action for the things you want to achieve.

Call us today to get started with your Kijiji ad postings 1(888)505-6936 or engage in our live chat at www.livechatmedia.com and arrange to have a Business Development Consultant call you with a plan of action on getting on top of the classified ads for your products and services.

]]>
https://livechatmedia.com/kijiji-ad-posting-be-found-on-top/feed/ 51
PROACTIVE CHATS ARE ON THE RISE https://livechatmedia.com/proactive-chats-are-on-the-rise/ https://livechatmedia.com/proactive-chats-are-on-the-rise/#comments Sun, 14 Jan 2018 23:32:34 +0000 http://livechatmedia.com/?p=5196

Change is inevitable, change is a lifetime process.  Proactive chats are fast replacing the traditional Reactive chats that have dominated the market for a long time. Proactive chats are initiated when a website visitor triggers a set of predefined behavior metrics. Reactive chats on the other hand are initiated when a contact center responds to a visitors chat request. Proactive chats are revolutionizing customer service and feedback applications due to their ability to handle multiple chats as opposed to Reactive chats.

A U.S survey recently reported that 44% of American online consumers preferred having a LiveChat invitation to help answer their questions. This was a higher figure compared to 33% in 2010 and 27% in 2009.

Recent studies suggest that proactive chats have reached a tipping point of adoption. Life Chat Media software are multifaceted, efficient and easy to control. They put the website visitors on the path to fandom, precisely directs them to their desired destination on the online retailer platform. Statistics show that 20% of the shopping population is more skewed toward Live Chat Media’s than any other form of communication. This attribute gives Proactive chats a leverage over Reactive chats which contributes to its adoption and favorability.

Advantages of Proactive Chats

  • Quick Customer Assistance- Proactive chats are quick and precise and can be used to assist a customer before he/she becomes frustrated and opt for another website. Frustrated customers will easily abandon your website for poor service and never return. Proactive chats are therefore essential for retaining customers and ensuring a long standing relationship.

 

  • Increased Sales- Customer retention will automatically see a rise in the revenues realized. Most customers are likely to purchase and repurchase if they received decent and quality customer service. The average order size increases by up to 20%. Agents can ensure conversion of website visitors to customers and purchasers.

 

 

  • Decreased Contact Center Costs- Since investors are loss averse, they will ensure that expenses are kept at allow level. The multifaceted nature of proactive chat systems ensures that costs that would have otherwise been utilized in phone calls and emails are saved. Personnel requirements are also limited.

 

A business’s full potential will only be realized if the correct implementation is considered. A company inevitably has to focus on the right offer for their activities. It is also important to measure the right metrics to drive customers. Metrics should be designed to target visitors with the highest intent to purchase.

Proactive chats are a powerful tool that can be used to benefit a company in the longrun. It can be used to tap the unutilized potential in ecommerce.  It is important for agents to start chats with any visitor who needs assistance. This helps to increase customer satisfaction and reduce their frustration.

A recent survey showed that 77% of online customers found Proactive chats more efficient as a communication. It is for these reasons that Live Chat Media Productions Inc. works hard each day to ensure that customer objectives are met with a guaranteed increased sales if effectively implemented.

Visit our website and het started today at https://livechatmedia.com/agent_pricing.

]]>
https://livechatmedia.com/proactive-chats-are-on-the-rise/feed/ 52
BENEFITS OF LIVE CHAT https://livechatmedia.com/benefits-of-live-chat/ https://livechatmedia.com/benefits-of-live-chat/#comments Mon, 01 Jan 2018 23:34:39 +0000 http://livechatmedia.com/?p=5205

The future of business “customer service” operations and equipment greatly lies on Live Chat support. Live Chat Media Productions Inc. offers 5 different “Live Chat” packages that guarantees several benefits if correctly implemented. “Live Chat” software was among the top customer support and feedback applications present in the market seven years ago. Some of the key benefits associated with Live Chat support includes:

  1. Customer Satisfaction- There is instant communication and feedback when “Live Chat software” is involved. Customers’ needs and questions are responded to with absolute precision. Customers have attested to the high level of satisfaction derived from Live Chat support due to the immediacy. According to ATG Global Consumer Trend Study, 90% of customers consider Live Chat to be very helpful. 72% of interviewed customers congratulated Live Chat agents for their excellent and experienced customer service.
  2.  Increased Sales- With the ever increasing cross-border businesses, “Live Chat” assist many companies that do business overseas. Customers through that use “Live Chat” can inquire and place orders online if there is a viable live support system. Anderson Consulting poll concluded that almost 82% of online customers said they would purchase in bulk if there was an efficient live support system available. An e-marketer survey also reported that about 77% of online customers would return to a website that supported Live Chat.
  3. Reduced Expenses- Live support is a cheaper alternative to phone calls and emails. It also reduces costs as the Live Chat software can be used on any computer. Therefore reducing the need of contact centre’s and equipment as agents can also work from home if needed. Live Chat software, also allows agents to simultaneously handle multiple chats.

 

  1. Higher competitive Edge over Rivals- Competitors are just a click away. They may be offering better services than you do but the immediacy and prompt response associated with live support systems gives you an ultimate edge over them. It creates the differentiation point between two or more companies in the same industry. Studies show that Live Chat is likely to put a company 67% ahead of their competitors. A report by E-Marketer found that 20% of Live Chat respondents did 77% of their holiday shopping online. This means that only 25% goes to the manual shopping and therefore gives a company a better competitive advantage.

 

  1. Response to Customer Needs- Companies with Live Chat implemented is able to track the specific needs of a customer through the detailed transcript that they receive once the chat has been completed. He can then use the transcript to ensure that the customer receives quality service and that his/her needs are responded to accordingly. Customer pain points are also tapped and can be turned to sale opportunities to increase sales. In doing so, the company’s reputation increases and is more likely to realize improved revenues as customers are likely to return for additional services. Companies can also get the chance to improve on their products and services following the customer recommendations.

Live Chat Media Productions Inc. has 5 “Live Chat” software packages available:

You Provide Your Own Live Chat Support:

  • Live Chat Media Agent Bronze Package: For $29.95 a month and includes 1 Agent License. This package is very popular among small businesses.

 

  • Live Chat Media Agent Silver Package: Designed for those companies with Call Centre’s or businesses that want to provide their own support. Starts at $80.00/month, includes 4 Agent Licenses. Each additional license is $29.95/month.

Our Live Chat Media Agents Provide the Support for You:

  • Live Chat Media Agent Gold Package: For $150/month + you pay per chat. This is our most popular package and ensures there is always someone there to collect the leads coming from your online traffic. We provide support from 7am-11pm EST 7 days a week, 365 days a year.

 

  • Live Chat Media Agent Platinum Package: We provide the support 24 hours a day’s 7 days a week and 365 days a year. Includes 300 Chats for FREE each month. Call us for pricing and details.

 

  • Live Chat Media Agent Diamond Package: We provide the full support on your website 24 hours a day’s 7 days a week and 365 days a year. Unlimited chats and support each month.

 

At Live Chat Media Productions Inc. we offer:

  • No Special hardware needed to get started
  • Be up and running within minutes
  • 15 day Free Trial
  • No Contract and
  • No Obligation

With each of Live Chat Media Productions Inc. packages, we offer you an opportunity to get the conversation started by displaying unlimited full colour products and services including text at the bottom of the chat box. It’s like a moving billboard.

Start collecting leads like you never have before!!! Increase sales and make your website start working for you!!!  To sign up contact us here at https://livechatmedia.com/agent_pricing.  Remember at Live Chat Media Productions Inc., we provide “Solutions that Bring Your Marketing Message to Life”.

]]>
https://livechatmedia.com/benefits-of-live-chat/feed/ 43